Skimek Shipping Policy

At Skimek, we strive to deliver your orders of SKIMS underwear, loungewear, and shapewear in a timely, reliable manner—while keeping shipping accessible to customers worldwide. This Shipping Policy outlines our order processing timelines, delivery timeframes, shipping costs, and procedures for addressing shipping-related issues. By placing an order on our website (the “Site”), you agree to the terms outlined below.

1. Order Processing Timeline

Before your order is shipped, we complete a series of steps to ensure accuracy and quality:

Processing Period: Most orders are processed and prepared for shipment within 1-3 business days from the date of order confirmation. Business days exclude weekends (Saturday and Sunday) and major public holidays (e.g., Christmas, New Year’s Day, Thanksgiving).
Processing Delays: In rare cases (e.g., high order volume during sales events, product stock discrepancies, or incomplete shipping information), processing may take up to 5 business days. We will notify you via email if your order experiences a significant delay, along with an updated shipping estimate.
Order Verification: To prevent fraud and ensure order accuracy, we may contact you to confirm details (e.g., shipping address, payment information) before processing. This verification step helps protect your order and may extend processing time by 1 business day.

2. Delivery Timeframes

Once your order is processed and dispatched, delivery times vary by destination but follow a consistent global timeline:

Standard Delivery: For all domestic and international orders, the estimated delivery time is 6-12 business days from the date of shipment. This timeline includes transit time with our courier partners and does not account for processing days (per Section 1).
Delivery Time Factors: While we aim to meet these estimates, delivery may be delayed by circumstances beyond our control, including:
Customs clearance procedures (for international orders—clearance times vary by country and may add 1-3 business days).
Severe weather conditions (e.g., hurricanes, snowstorms) or natural disasters.
Courier service disruptions (e.g., labor shortages, transportation delays).
Delivery Notifications: When your order is dispatched, we will send a shipping confirmation email containing a unique tracking number and a link to monitor your package’s real-time status. You can use this tracking number to check when your package is out for delivery or has been delivered.

3. Shipping Costs and Coverage

We believe shipping should not be a barrier to accessing quality products, which is why we offer a straightforward global shipping policy:

Global Free Shipping: Skimek provides free standard shipping on all orders worldwide—there is no minimum purchase requirement. No additional shipping fees, surcharges, or hidden costs will be added at checkout or during delivery.
Shipping Carriers: We partner with trusted international courier services (e.g., DHL, FedEx, UPS, local postal services) to ensure reliable delivery. The specific carrier for your order is determined by your destination and package size, but all partners adhere to our delivery timeframes and quality standards.
No Expedited Shipping: At this time, we do not offer expedited or express shipping options. All orders are shipped via our standard delivery service to maintain consistent free shipping for all customers.

4. Shipping Address Requirements

To ensure your order is delivered correctly and on time, please adhere to the following address guidelines:

Accurate Address Information: When placing an order, provide a complete, error-free shipping address—including street name and number, apartment/unit number (if applicable), city, postal/zip code, country, and a valid phone number (for courier contact if needed). Incomplete or incorrect addresses may cause delivery delays, returned packages, or lost orders.
Address Modifications: If you need to update your shipping address after placing an order, contact our customer service team at [email protected] immediately. We can only modify addresses if the order has not yet been dispatched (typically within the first 1-2 business days of order placement). Once dispatched, address changes are no longer possible.
PO Boxes and Military Addresses: We deliver to most PO boxes and military addresses (e.g., APO/FPO addresses), but delivery times may be extended by 2-3 business days due to additional processing by postal services. Please ensure your PO box or military address is formatted correctly per your country’s postal guidelines.

5. International Shipping Considerations

For customers outside the United States, please note the following important details:

Customs Duties and Taxes: Skimek’s free shipping covers only the cost of transit—we do not cover customs duties, import taxes, or other fees imposed by your country’s customs authorities. These charges are the responsibility of the recipient and must be paid directly to the customs office or courier upon delivery. We recommend checking your country’s customs website for information on duty rates before placing an order.
Customs Documentation: We include all necessary customs documentation (e.g., commercial invoice, product description, value declaration) with international orders to facilitate smooth clearance. The declared value of the package will match the total purchase price (in USD) from your order.
Prohibited Items: Some countries restrict or prohibit the import of certain types of apparel (e.g., specific fabrics or styles). It is your responsibility to ensure the products you order comply with your country’s import regulations. If a package is seized by customs due to non-compliance, Skimek will not issue a refund or replacement.

6. Lost, Missing, or Damaged Packages

We take every precaution to ensure your order arrives safely, but if issues arise, we will assist you promptly:

Lost or Missing Packages: If your order does not arrive within 12 business days of shipment (or 15 business days for international orders with customs delays), contact our customer service team at [email protected] with your order number and tracking number. We will investigate the package’s status with our courier partner and provide an update within 2-3 business days. If the package is confirmed lost, we will offer a full refund or free replacement (per your preference).
Damaged Packages: If you receive a package that is visibly damaged (e.g., torn packaging, crushed box), inspect the contents immediately. If the products inside are damaged, take photos of the packaging and the damaged items, then contact us within 48 hours of delivery. We will arrange for a free replacement or full refund, and we may request the damaged items be returned (at no cost to you) for quality control purposes.
Undelivered Packages: If a courier marks your package as “undelivered” (e.g., no one was available to receive it, address was incomplete), the courier will typically attempt redelivery 1-2 times or hold the package at a local facility for 3-5 business days. You will receive a notification from the courier with instructions for redelivery or pickup. If the package is returned to Skimek due to failed delivery, we will contact you to confirm a new shipping address or issue a refund (minus no fees—consistent with our free shipping policy).

7. Updates to This Policy

We may update this Shipping Policy periodically to reflect changes in our courier partnerships, delivery processes, or global shipping regulations. When updates are made, we will revise the “Last Updated” date at the top of this document and post the new version on the Site. Your continued use of the Site after updates are posted constitutes your acceptance of the revised policy.

If you have any questions about shipping, tracking, or delivery, please contact our customer service team at [email protected].