Skimek Refund Policy

At Skimek, we want you to be fully satisfied with your purchase of SKIMS underwear, loungewear, and shapewear. This Refund Policy outlines the conditions, processes, and timelines for requesting and receiving refunds, ensuring transparency and clarity for every customer. By placing an order on our website (the “Site”), you agree to comply with the terms of this policy.

1. Eligibility for Refunds

To qualify for a refund, your request must meet the following criteria:

  • Returned Items Requirement: The item(s) must be returned in their original, unused, unwashed, and undamaged condition, with all original tags, packaging, and accessories intact. Items showing signs of wear, damage, or alteration (e.g., cut tags, stains, stretched fabric) will not be eligible for a refund.
  • Timeframe: You must initiate the refund request and return the item(s) within 60 days from the date of delivery. Requests made after this period will not be processed.
  • Valid Reason: Refunds are available for reasons including (but not limited to):
  • Receiving a defective, damaged, or faulty product (e.g., broken seams, incorrect fabric, sizing discrepancies not due to user error).
  • Receiving an incorrect product (e.g., wrong style, color, or size that does not match your order).
  • Dissatisfaction with the product (provided the item meets the “retroduct (provided the item meets the “returned items requirement” above).
  • Exceptions: Customized or personalized products are not eligible for refunds unless they are defective or incorrect (per the above reasons).

2. How to Request a Refund

Follow these steps to initiate a refund request:

2.1 Submit a Refund Request

  • Contact our customer service team via email at [email protected] to start the refund process. Include the following information in your email to ensure prompt handling:
  • Your full name (as it appears on your order).
  • Your unique order number (found in your order confirmation email or account dashboard).
  • The name and size of the product(s) you wish to refund.
  • A clear reason for the refund (e.g., “defective stitching,” “received wrong color”) and, if applicable, photos or videos of the issue (this helps accelerate the verification process).
  • Our team will review your request within 1-2 business days and respond with a Return Authorization (RA) number if your request is approved. The RA number is mandatory for processing your refund—do not return items without this number, as they will not be accepted.

2.2 Return the Item(s)

  • Once you receive your RA number, our customer service team will send detailed return instructions, including:
  • The designated return shipping address (tailored to your location to ensure efficient delivery).
  • A pre-paid shipping label (consistent with our global free shipping policy—you will not be charged for return shipping for eligible refund requests).
  • Package the item(s) securely, attach the pre-paid shipping label, and send the package via the specified courier. Keep the shipping tracking number for your records, as it allows you to monitor the return delivery status.

3. Refund Verification and Processing

3.1 Receipt and Inspection of Returned Items

  • We will notify you via email once we receive your returned package (typically within 3-5 business days of you shipping the item, depending on your location).
  • Our quality control team will inspect the returned item(s) to confirm they meet the eligibility criteria (per Section 1). This inspection takes 2 business days from the date of receipt.

3.2 Refund Approval or Denial

  • If the inspection confirms eligibility, we will approve your refund and initiate the processing. You will receive an email notification confirming the refund approval.
  • If the inspection reveals the item(s) do not meet eligibility criteria (e.g., damaged, used), we will deny the refund. You will be notified via email with a detailed explanation, and we will arrange to return the item(s) to you (at no cost to you).

3.3 Refund Timeline and Method

  • Processing Time: Approved refunds are processed within 5-10 business days from the date of inspection approval. The exact timing may vary slightly depending on your payment provider’s processing rules.
  • Refund Method: Refunds will be issued to the original payment method used for the purchase (e.g., credit card, debit card, digital wallet). This ensures security and consistency, as refunds cannot be transferred to alternative payment methods.
  • Currency: All refunds are issued in United States Dollars (USD)—the same currency used for the original purchase. If your payment provider converts currencies, any exchange rate differences will be handled by your provider (Skimek is not responsible for currency conversion fees or rate fluctuations).

4. Special Cases for Refunds

4.1 Canceled Orders

  • If you cancel an order before it is dispatched (within 1-3 business days of order placement), we will issue a full refund within 5-10 business days of cancelation approval.
  • If the order has already been dispatched, you will need to follow the standard refund process (per Sections 2 and 3) once you receive the item(s).

4.2 Lost or Missing Packages

  • If your order is confirmed lost by our shipping partner (after the 6-12 business day delivery timeframe), you may choose between a full refund or a replacement. To request this, contact our customer service team with your order number and tracking information—we will verify the package status with the courier and process your refund within 5-10 business days of confirmation.

4.3 Partial Refunds

  • In cases where you return only part of an order (e.g., 2 items from a 3-item order), a partial refund will be issued for the eligible returned item(s). The refund amount will be equal to the purchase price of the returned item(s), minus any applicable discounts (pro-rated based on the number of items returned).

5. Non-Refundable Items and Fees

  • Non-Refundable Items: As noted in Section 1, customized/personalized items (unless defective/incorrect) are not eligible for refunds. Additionally, any free gifts or promotional items included with your order must be returned if you request a full refund—failure to return these items may result in a partial deduction from your refund amount.
  • Non-Refundable Fees: There are no additional fees for processing refunds. Skimek covers all return shipping costs (via pre-paid labels) for eligible refund requests, and no restocking fees are charged.

6. Checking Refund Status

  • You can check the status of your refund by:
  • Referencing the refund approval email (which includes a note of when processing began).
  • Contacting our customer service team at [email protected] with your order number and RA number—our team will provide an update on the processing status.
  • Monitoring your original payment method’s statement (refunds typically appear as a “credit” or “pending credit” once processed by your provider).

7. Updates to This Policy

We may update this Refund Policy from time to time to reflect changes in our processes, shipping partners, or applicable laws. When updates are made, we will revise the “Last Updated” date at the top of this document and post the new version on the Site. Your continued use of the Site after updates are posted constitutes your acceptance of the revised policy.

If you have any questions or need assistance with a refund, please contact our customer service team at [email protected].