Skimek Privacy Policy

This Privacy Policy (“Policy”) explains how Skimek (“we,” “us,” or “our”) collects, uses, stores, and protects personal information of users (“you” or “your”) who access or use our website (the “Site”) and purchase our products (including underwear, loungewear, and shapewear). We are committed to safeguarding your privacy and complying with applicable data protection laws (such as the General Data Protection Regulation (GDPR) for users in the European Economic Area (EEA) and the California Consumer Privacy Act (CCPA) for users in California). By using the Site, you consent to the practices described in this Policy.

1. Information We Collect

We collect personal information that you provide directly to us, as well as information automatically collected when you use the Site. The types of information we collect include:

1.1 Personal Information You Provide

Contact Information: Name, email address (e.g., the address used for order confirmation or communication with [email protected]), phone number (if provided), and shipping/billing address.
Payment Information: Credit card details, debit card details, or other payment method information (note: we do not store full payment card information; this data is processed by our third-party payment service providers in compliance with industry standards like PCI DSS).
Account Information: If you create an account on the Site, we collect your chosen username, password (encrypted for security), and preferences (e.g., size preferences, order history).
Communication Data: Content of emails, messages, or feedback you send to us (e.g., inquiries about orders, returns, or product questions).

1.2 Automatically Collected Information

Technical Data: IP address, browser type and version, operating system, device type, unique device identifiers, and information about how you navigate the Site (e.g., pages visited, time spent on pages, links clicked).
Usage Data: Details about your interactions with the Site, such as product views, search queries, order history, and purchase patterns.
Cookies and Similar Technologies: We use cookies (small text files stored on your device) and similar technologies (e.g., web beacons, pixel tags) to collect the above technical and usage data. You can manage cookie preferences through your browser settings, but disabling certain cookies may affect the functionality of the Site (e.g., preventing you from completing purchases).

2. How We Use Your Information

We use your personal information for the following legitimate purposes, consistent with applicable laws:

2.1 Fulfilling Orders and Providing Services

Process and fulfill your product orders (e.g., verifying payment, arranging shipping to your provided address, sending order confirmations and delivery updates).
Provide customer support (e.g., responding to inquiries about orders, returns, or products via email at [email protected]).

2.2 Improving the Site and User Experience

Analyze usage data to understand how users interact with the Site, identify areas for improvement (e.g., optimizing product pages, streamlining checkout), and develop new features or products that meet user needs.
Personalize your experience on the Site (e.g., showing product recommendations based on your browsing or purchase history, remembering your size preferences).

2.3 Communication

Send you transactional emails (e.g., order confirmations, shipping notifications, refund updates) – these are necessary for fulfilling our obligations to you and cannot be opted out of.
Send marketing communications (e.g., newsletters about new product launches, promotions, or exclusive offers) only if you have opted in to receive them. You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in the email or contacting us at [email protected].

2.4 Security and Compliance

Protect the Site and our users from fraud, unauthorized access, or other security threats (e.g., verifying your identity when you access your account, detecting and preventing fraudulent transactions).
Comply with applicable laws, regulations, or legal obligations (e.g., responding to lawful requests from government authorities, maintaining records for tax or audit purposes).

3. How We Share Your Information

We do not sell, rent, or lease your personal information to third parties for marketing purposes. We may share your information with the following third parties only to fulfill the purposes outlined in this Policy:

3.1 Service Providers

Payment Processors: Third-party companies (e.g., credit card processors) that handle payment transactions on our behalf. These providers only receive the payment information necessary to process your payment and are prohibited from using it for any other purpose.
Shipping Partners: Courier services (e.g., postal services, international shipping providers) that deliver your orders. We share your shipping address and contact information with these partners to ensure timely delivery.
IT and Analytics Providers: Companies that assist us with website hosting, data analysis, or cookie management. These providers have access to your technical or usage data only to perform their services for us and are bound by confidentiality agreements.

3.2 Legal or Regulatory Authorities

We may share your information if required by law (e.g., in response to a subpoena, court order, or lawful request from a government agency) or to protect our rights, property, or the safety of our users or others.

3.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or other business transfer, your personal information may be transferred to the new owner or operator of the business, provided that they agree to comply with this Privacy Policy.

4. How We Protect Your Information

We implement appropriate technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

Encryption of sensitive data (e.g., payment information, passwords) using industry-standard protocols (e.g., SSL/TLS for data transmitted over the internet).
Restricted access to personal information – only authorized employees or service providers who need the information to perform their duties have access.
Regular security audits and updates to our systems to address potential vulnerabilities.

While we take reasonable steps to protect your information, no security measure is completely foolproof. We cannot guarantee the absolute security of your personal information, and you acknowledge that there is a risk of unauthorized access when transmitting data over the internet.

5. Your Rights Regarding Your Information

Depending on your location (e.g., EEA, California), you may have the following rights regarding your personal information, which you can exercise by contacting us at [email protected]:

Right to Access: Request a copy of the personal information we hold about you.
Right to Correction: Request that we correct any inaccurate or incomplete personal information about you.
Right to Erasure: Request that we delete your personal information (also known as the “right to be forgotten”), subject to certain exceptions (e.g., if we need to retain the information to comply with legal obligations).
Right to Restriction of Processing: Request that we limit how we use your personal information (e.g., if you dispute the accuracy of the data).
Right to Data Portability: Request that we transfer your personal information to another organization in a structured, machine-readable format (if applicable).
Right to Opt Out: Opt out of receiving marketing communications (as noted in Section 2.3) or withdraw your consent to other processing activities (where consent is the legal basis for processing).

To verify your identity when you exercise these rights, we may request additional information (e.g., your order number, email address) to ensure that the request is legitimate. We will respond to your request within a reasonable timeframe (as required by applicable law, typically 30-45 days).

6. Retention of Your Information

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. For example:

Transactional Information (e.g., order details, shipping address): Retained for the duration of the order fulfillment process, plus a reasonable period afterward (e.g., 7 years) to comply with tax and legal obligations.
Account Information: Retained as long as your account is active, or for a reasonable period after you close your account (to resolve any outstanding issues).
Marketing Information: Retained only if you have opted in to receive marketing communications, and will be deleted when you unsubscribe or request erasure.

Once your information is no longer needed, we will securely delete or anonymize it (so that it can no longer be linked to you).

7. Children’s Privacy

The Site is not intended for use by children under the age of 13 (or under the age of 16 in the EEA). We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will immediately delete that information. If you believe that a child has provided us with personal information, please contact us at [email protected].

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable laws. When we make changes, we will revise the “Last Updated” date at the top of this Policy and post the updated version on the Site. We encourage you to review this Policy periodically to stay informed about how we protect your information.

Your continued use of the Site after the updated Policy is posted constitutes your acceptance of the changes.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:

Email: [email protected]
Address: [You may add a physical address here if applicable; if not, this line can be removed]

We will respond to your inquiry as soon as possible and work to resolve any issues you may have.